Bridgeview

Bridgeview Alerts: 

Bridgeview Tuesdays are cancelled until further notice. 

Known defects:

  1. MSC+ members are incorrectly displaying “Grace” on the member selection page. Work around: Disregard this incorrect grace period alert, MSC+ members do not have a grace period.
  2. Due to the rate limit implemented in our last update, users will get an error and will not be able to save when entering service agreements for Care Coordination or Case Aide if  weekly is not selected. Be sure to use “Weekly” vs. Monthly.
  3. When modifying existing SA for Care Coordination T1016UC and the rate is not $25.46 per unit, the web tool will not allow changes to be made. Work around: Notify the Bridgeview.Service.agreements@bluecrossmn.com mail box of the corrections you would like to make and the Bridgeview team will update.

*Anticipated defect fixes will be on or after 3/26/2025.

Important: Do NOT modify existing transition PCA service agreements to add the additional 3 months of PCA service to agreements. Separate service agreements must be added for the additional 3 months for PCA and PCA supervision.

Any issues with the Bridgeview website? Try clearing your cache. 

Please continue to report defects to Bridgeview.Service.Agreements@bluecrossmn.com so we can get them corrected. Thank you for your patience and assistance.

*Bridgeview contact information is for Care Coordinator and Provider use only, it should not to be shared with members or families*

2-11-2025: 2025 Changes and CFSS

12-10-2024: Legislative Rate Increase Reminders, CFSS & BV Enhancements

11-12-2024: PCA and CFSS Entry Overview

*Bridgeview contact information is for Care Coordinator and Provider use only, it should not to be shared with members or families*

  • Care Coordinators: 1-800-584-9488. For non-technical process related questions, contact your Partner Relations Consultant. Care Coordinators should direct all Bridgeview web portal questions and concerns to (emails containing PHI must be sent securely): Bridgeview.service.agreements@bluecrossmn.com
  • EW Providers: 1-800-584-9488 or EWProviders@bluecrossmn.com.
  • If you are locked out of Bridgeview, click on “Need help signing in?” for password reset or unlock account. If you continue to need assistance, contact the BCBS Help Desk 1-800-333-1758.

Please use this form to request access, remove access, or update user information for both Bridgeview and R-MnCHOICES. Completed forms should be emailed to Partner.Relations@bluecrossmn.com and to secureblue.enrollment@bluecrossmn.com.

Bridgeview-Web-Tool-and-Revised-MnCHOICES-User-Access-Request-Form-07-01-2024 (DOCX)

For Care Coordination Delegates not able to use the county pass-through option, see the Bridgeview Care Coordination Delegate User-Guide for how to enter non-medical EW bus passes in each region. After the service-agreement is entered, complete and send the following forms as applicable to the region.

Effective 9-29-2022, all questions should be sent to EWBusPasses@bluecrossmn.com including bus pass replacement requests. For general technical assistance with service agreements, use Bridgeview.Service.Agreements@bluecrossmn.com.

NE Region:

Metro:

The direct link to Metro Transit Go-To Card is: https://www.metrotransit.org/go-to-card. Metro Transit Customer Care Number: 612-373-3333. Must have 16 digit serial (pass) number on the back of the card. 

Refer to the Care Coordination website Bridgeview resource page and review the Bridgeview Care Coordination User Guide for service agreement details and important reminders for the Metro Transit Go-To Card. 

Effective 9-29-2022, Metro card replacements and questions should be sent to EWBusPasses@bluecrossmn.com.

Required information when requesting a replacement card:

  • Member First and Last Name
  • 8+PMI
  • Member address
  • Serial (pass) number  on the back of the card (16 digit number), if known

NorthWest:

See provider details in the Bridgeview Care Coordination User Guide 5-11-2023 (PDF).

Central:

Metro Bus dial-a-ride services:

Kandiyohi, Meeker, Renville Counties: