Bridgeview

Bridgeview Alerts: 

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Reminders:

  1. Do not modify existing PCA or PCA supervision service agreements for members that are eligible for a service extension under the Transition Period for CFSS extension. New service agreement(s) must be created in 6 month increment(s), one at a time, not to exceed 9/30/2026. Refer to the CFSS communiques for more details.
  2. Do not create service agreements in Bridgeview for CFSS providers that are not listed on the CFSS Provider List located on the Care Coordination tab under CFSS.

Please continue to report defects to Bridgeview.Service.Agreements@bluecrossmn.com so we can get them corrected. Thank you for your patience and assistance.

*Bridgeview contact information is for Care Coordinator and Provider use only, it should not to be shared with members or families*

2-11-2025: 2025 Changes and CFSS

12-10-2024: Legislative Rate Increase Reminders, CFSS & BV Enhancements

11-12-2024: PCA and CFSS Entry Overview

*Bridgeview contact information is for Care Coordinator and Provider use only, it should not to be shared with members or families*

  • Care Coordinators: 1-800-584-9488. For non-technical process related questions, contact your Partner Relations Consultant. Care Coordinators should direct all Bridgeview web portal questions and concerns to (emails containing PHI must be sent securely): Bridgeview.service.agreements@bluecrossmn.com
  • EW Providers: 1-800-584-9488 or EWProviders@bluecrossmn.com.
  • If you are locked out of Bridgeview, click on “Need help signing in?” for password reset or unlock account. If you continue to need assistance, contact the BCBS Help Desk 1-800-333-1758.

Please use this form to request access, remove access, or update user information for both Bridgeview and MnCHOICES. Completed forms should be emailed to Partner.Relations@bluecrossmn.com and to secureblue.enrollment@bluecrossmn.com.

Bridgeview-Web-Tool-and-MnCHOICES-User-Access-Request-Form-10-29-2025

For Care Coordination Delegates not able to use the county pass-through option, see the Bridgeview Care Coordination Delegate User-Guide for how to enter non-medical EW bus passes in each region. After the service-agreement is entered, complete and send the following forms as applicable to the region.

All questions should be sent to EWBusPasses@bluecrossmn.com including bus pass replacement requests. For general technical assistance with service agreements, use Bridgeview.Service.Agreements@bluecrossmn.com.

NE Region:

Metro:

The direct link to Metro Transit Go-To Card is: https://www.metrotransit.org/go-to-card. Metro Transit Customer Care Number: 612-373-3333. Must have 16 digit serial (pass) number on the back of the card. 

Refer to the Care Coordination website Bridgeview resource page and review the Bridgeview Care Coordination User Guide for service agreement details and important reminders for the Metro Transit Go-To Card. 

Metro card replacements and questions should be sent to EWBusPasses@bluecrossmn.com.

Required information when requesting a replacement card:

  • Member First and Last Name
  • 8+PMI
  • Member address
  • Serial (pass) number  on the back of the card (16 digit number), if known

NorthWest:

See provider details in the Bridgeview Care Coordination User Guide.

Central:

Metro Bus dial-a-ride services:

Kandiyohi, Meeker, Renville Counties: