Please share your member moments & success stories, no matter how big or small. We want to share the hard work you do on behalf of our seniors. Please do not include any PHI. MEMBER MOMENTS FORM
- MSHO & MSC+ Community Care Coordination Guidelines 9-20-2024
- MSHO & MSC+ Nursing Home Care Coordination Guidelines 9-13-2024
*If you need to access a copy of the previous guidelines for information prior to MnCHOICES updates, please contact your Partner Relations Consultant.*
New Hire Checklists:
- Blue Plus New Care Coordinator-Lead-Supervisor Orientation Checklist 10-2-2024
- Blue Plus Support Staff Orientation Checklist 10-2-2024
Workflow Checklists:
- BCBS CDCS Resource 3-28-2024
- Visit our CDCS Resources page for more information on CDCS: a service option available to people on a HCBS waiver, like Elderly Waiver, which gives a person flexibility in their service planning.
Request to Exceed
For Continuity of Care, please complete the “Request to Exceed” form and send the following documents to: Partner.Relations@bluecrossmn.com
- Request to Exceed form: FINAL_Request to Exceed Form_8.6.2024
- R-MnCHOICES assessment
- Support Plan
- Residential Tool | as applicable
- Case Notes from the last 3 months | as applicable
- PCA Support Assessment | as applicable
- Other supporting documents | as applicable
Conversion Rate Request
For “Conversion Rate Requests”, please refer to the DHS CBCM Elderly Waiver Conversion Rate
Send request to Partner.Relations@bluecrossmn.com along with:
- EW Conversion Rate Request (DHS-3956)
- R-MnCHOICES assessment
- Support Plan
- Residential Tool | as applicable
- Case Notes from the last 3 months | as applicable
- PCA Support Assessment | as applicable
- Other supporting documents | as applicable
(The list below is not the only source of drug take back sites. We are using the DEA source of sites to meet this CMS requirement. Members may go to and use any site they prefer.)
*In order to see the tooltip instructions on the updated TOC logs, you will need to download/save the PDF by clicking on the download arrow. Once downloaded, open in Adobe Reader or Adobe Acrobat Pro (whichever version of Adobe you have access).
- Blue Plus Transition of Care Log (up to 3 transitions)_8-12-2024
- Blue Plus Transition of Care Log (up to 6 transitions)_8-12-2024
- Fax Notification of Care Transition-Optional SB, MSC+ 040214
Care Coordinator TOC Resources – Provider Communications