Bridgeview

Bridgeview Alerts:

New known defect identified: The webtool is incorrectly calculating case mix caps.

Resolution ETA: The defect correction will be deployed on 11/6/2024. 

Bridgeview Tuesdays are back in session! The 2nd Tuesday of the month from 10AM to 11AM:

Click here to join the Teams meeting

  • November 12, 2024 – CFSS Service Agreement Entry Overview
  • December 10, 2024

Important: New Cap enrollment reports continue to be on hold due to enrollment discrepancies. 

Any issues with the Bridgeview website? Try clearing your cache. 

Please continue to report defects to Bridgeview.Service.Agreements@bluecrossmn.com so we can get them corrected. Thank you for your patience and assistance.

*Bridgeview contact information is for Care Coordinator and Provider use only, it should not to be shared with members or families*

9-10-2024: New and Enhanced Assessment Entry Functionalities

3-12-2024: New Members with EW Span, State Plan Authorizations

2-13-2024: MA State Plan Service Auths & Helios

*Bridgeview contact information is for Care Coordinator and Provider use only, it should not to be shared with members or families*

  • Care Coordinators: 1-800-584-9488. For non-technical process related questions, contact your Partner Relations Consultant. Care Coordinators should direct all Bridgeview web portal questions and concerns to (emails containing PHI must be sent securely): Bridgeview.service.agreements@bluecrossmn.com
  • EW Providers: 1-800-584-9488 or EWProviders@bluecrossmn.com.
  • If you are locked out of Bridgeview, click on “Need help signing in?” for password reset or unlock account. If you continue to need assistance, contact the BCBS Help Desk 1-800-333-1758.

Please use this form to request access, remove access, or update user information for both Bridgeview and R-MnCHOICES. Completed forms should be emailed to Partner.Relations@bluecrossmn.com and to secureblue.enrollment@bluecrossmn.com.

Bridgeview-Web-Tool-and-Revised-MnCHOICES-User-Access-Request-Form-07-01-2024

 

For Care Coordination Delegates not able to use the county pass-through option, see the Bridgeview Care Coordination Delegate User-Guide for how to enter non-medical EW bus passes in each region. After the service-agreement is entered, complete and send the following forms as applicable to the region.

Effective 9-29-2022, all questions should be sent to EWBusPasses@bluecrossmn.com including bus pass replacement requests. For general technical assistance with service agreements, use Bridgeview.Service.Agreements@bluecrossmn.com.

NE Region:

Metro:

The direct link to Metro Transit Go-To Card is: https://www.metrotransit.org/go-to-card. Metro Transit Customer Care Number: 612-373-3333. Must have 16 digit serial (pass) number on the back of the card. 

Refer to the Care Coordination website Bridgeview resource page and review the Bridgeview Care Coordination User Guide for service agreement details and important reminders for the Metro Transit Go-To Card. 

Effective 9-29-2022, Metro card replacements and questions should be sent to EWBusPasses@bluecrossmn.com.

Required information when requesting a replacement card:

  • Member First and Last Name
  • 8+PMI
  • Member address
  • Serial (pass) number  on the back of the card (16 digit number), if known

NorthWest:

See provider details in the Bridgeview Care Coordination User Guide 5-11-2023.

Central:

Metro Bus dial-a-ride services:

Kandiyohi, Meeker, Renville Counties: