SecureBlue MSHO Supplemental Benefits

Care Coordinators must confirm MSHO enrollment. Members enrolled in MSC+ do not qualify.

Member story from Alliance Music Therapy April 2025: the music therapist shared “I was able to see a member on his 90th birthday this morning, and made sure to remember/sing happy birthday because turning 90 is a big deal, and he doesn’t have many family members. When I asked him if he had any other birthday plans for the day, he stated: ‘No, but talking with you is always very special. Thank you for remembering my birthday, if no one else does, you made it a very special day today Kendall.’ A good reminder that simply being a person each week that these members can interact with matters a lot!”

Benefit Alerts

Juniper: SecureBlue MSHO members can take classes at no cost to them. Visit yourjuniper.org for more information. Juniper Apr & May 2025 Online Classes (PDF)

BCBS May & Jun 2025 Online Class Flyer (PDF)

Household Supports: 2025 myFlexCard Mastercards must be activated prior to use. Members should destroy the 2024 CVS Visa cards. Members who live in the community (not a nursing facility) with COPD, diabetes mellitus, or essential hypertension (as evidenced by a medical claim to Blue Cross) are eligible to receive a flex card in 2025. If the member needs a new myFlexCard sent, the member should call myFlexCard at 1-844-451-1164, TTY 711. If a member has a question about benefit eligibility, please have the member contact Blue Cross Member Services at 1-888-740-6013, TTY 711, not myFlexCard.

In Jan 2025, the U.S. Department of Housing and Urban Development (HUD) released an FAQ about supplemental benefits. As explained in the FAQ, HUD requires that supplemental benefits received and used for rent and utilities must be included in the calculation of income performed by a housing provider or public housing agency. Benefits other than used rent and utilities benefits, or unused benefits (unspent flex card amounts) should not be counted in the income calculation. https://www.huduser.gov/portal/publications/FAQ-Medicare-Advantage-Supplemental-Benefits.html.

REMINDER: When calling or ordering CVS OTC, please include the alpha prefix on the member’s ID (i.e. MQS80XXXXXXX). CVS needs the full ID to find the member.

The following OTC items have been removed from the 2025 SecureBlue MSHO CVS OTC catalog as they are no longer available from CVS:

D64 Dairy Relief Softgels
E38, E39 Knee High Hosiery (L and M sizes)
E30 Foot Massager
E31 Hand Therapy Kit
E37 Knee Dual Support Strap Adjustable

Care Coordinator Resources

The SecureBlue MSHO Supplemental Benefit Catalog includes all supplemental benefit information in one document. Use this document to find all benefit links, referral forms and resources.

2025 SecureBlue MSHO Supplemental Benefits Catalog 4-23-25 (PDF)

The SecureBlue MSHO Supplemental Benefits Grid is an at-a-glance resource for Care Coordinators to view all benefits categorized by type of benefit and eligibility requirements.