Care Coordinators must confirm MSHO enrollment. Members enrolled in MSC+ do not qualify.
Benefit Alerts
See the link below for Juniper health and wellness virtual classes starting in March and April. SecureBlue MSHO members can take classes at no cost to them. Visit yourjuniper.org for more information. Juniper Online Classes Mar & Apr 2025
Household Supports: New 2025 myFlexCard Mastercards must be activated prior to use. Members should destroy the 2024 CVS Visa cards. Members who live in the community (not a nursing facility) with COPD, diabetes mellitus, or essential hypertension (as evidenced by a medical or pharmacy claim to Blue Cross) are eligible to receive a flex card in 2025. If the member needs a new myFlexCard sent, the member should call myFlexCard at 1-844-451-1164, TTY 711
If a member has a question about benefit eligibility, please have the member contact Blue Cross Member Services at 1-888-740-6013, TTY 711, not myFlexCard.
In Jan 2025, the U.S. Department of Housing and Urban Development (HUD) released an FAQ about supplemental benefits. As explained in the FAQ, HUD requires that supplemental benefits received and used for rent and utilities must be included in the calculation of income performed by a housing provider or public housing agency. Benefits other than used rent and utilities benefits, or unused benefits (unspent flex card amounts) should not be counted in the income calculation. See the FAQs linked here: https://www.huduser.gov/portal/publications/FAQ-Medicare-Advantage-Supplemental-Benefits.html.
REMINDER: When calling or ordering CVS OTC, please include the alpha prefix on the member’s ID (i.e. MQS80XXXXXXX). CVS needs the full ID to find the member.
The following OTC items have been removed from the 2025 SecureBlue MSHO CVS OTC catalog as they are no longer available from CVS:
- E38, E39 Knee High Hosiery (L and M sizes)
- E30 Foot Massager
- E31 Hand Therapy Kit
- E37 Knee Dual Support Strap Adjustable
Care Coordinator Resources
The SecureBlue MSHO Supplemental Benefit Catalog includes all supplemental benefit information in one document. Use this document to find all benefit links, referral forms and resources.
The SecureBlue MSHO Supplemental Benefits Grid is an at-a-glance resource for Care Coordinators to view all benefits categorized by type of benefit and eligibility requirements.
The Explanation of Supplemental Benefits resource is a smaller, printable version of all MSHO Supplemental Benefits for Care Coordinators.
Household Supports Flex Card Benefit for utilities and rent instruction sheet.
$50 Reward Card for completed CMR instruction sheet
Dose Medication Dispenser / QMedic PERS process
Member Resources
- 2025 SecureBlue MSHO Plan Highlights
- Medication Therapy Management Referral form is located on the Resources page under “Pharmacy” if needed.
Training
- See all benefit trainings on our Training page